Built for child contact centres

More family time.Less admin.

Accord runs your whole centre in one place — referrals, scheduling, session reports, safeguarding and payments — so your team spends its time with families, not spreadsheets.

Book a live demoExplore the platform
Live with real familiesBuilt with NACCC-accredited centresVoice of the Child by design
Live platform
The Accord Duty Inbox — live referrals organised for triage
This is Tuesday — the live Duty Inbox, running a real centre right now.
The problem

Six systems. Endless repetition.

Bookings in one tool, case notes in another, reports in Word, monitoring in Excel, reminders in your head. Every referral typed three times; every quarterly return a day lost.

The patchwork that steals your evenings.

Accord replaces fragmented tools and manual work with one joined-up workflow that already understands family time.

Booking toolSpreadsheetsWord templatesSecure-send add-onsPaper filesOne login: Accord

Do the work once.

Information moves with the case. Nothing is copied, rebuilt or chased.

📝 Family details — entered once, at referral
↓
📅 …book the sessions
↓
🧾 …fill the session report
↓
⚖️ …build the court letter
↓
✨ Entered once — used everywhere
1

“A paper file tells you nothing at 3pm on a Tuesday about room capacity or overdue checks.”

The platform

Everything a centre does. Connected.

Built from the ground up for supervised and supported family time — not a generic CRM bent into shape.

From the first referral to the final session report — and everything in between.

  • Scheduling
  • Task management
  • Invoicing
  • Compliance
  • Staff training
  • and more
01📥

Referrals & intake

Parents refer and pay online. Consent from the other parent is requested safely and respectfully, with safeguarding questions asked from the very first step.

02📅

Scheduling, anywhere

Book a room at your centre, or the right practitioner for a family’s area at a community venue. One live diary for rooms, staff and venues, with clash detection and safe arrival planning.

03📝

Session reports

Record live, review, approve and send court-ready reports by tracked secure link.

04🛡️

Safeguarding first

Live risk assessments, DSL alerts and an unchangeable record of every significant action.

05💳

Payments, handled

Referral fees taken online at intake. Connects to your accounting platform to automate session invoicing, with no charge on free or grant-funded sessions.

06📊

Compliance — a by-product of doing the work well

NACCC-aligned records, quarterly statistics and accreditation evidence are produced through the day-to-day workflow — not assembled manually at the end of the year.

3minutes

One of our centres took just 3 minutes to produce its quarterly NACCC statistics return this autumn.

One button, a quick check, sent. And soon, with your agreement, those figures will go directly to NACCC — nothing for you to do. It will all happen automatically.

Built-in guidance

Accord guides your team, quietly.

Not another chatbot — guidance built into every workflow. Most systems record what happened. Accord helps you get it right before it happens.

⚠ Just before you continue…
Attendance hasn’t been recorded for this session yet. Record who attended, then conclude the report.
Record attendance →
📅 Heads up…
Room 2 is already booked at 10:00 — that would put two families in the same room.
See free rooms →
✓ Deterministic safety checks✓ Workflow guidance✓ Ask Accord when you need help
1

Prevents known mistakes

Wrong order, missing attendance, a booking clash, an overdue sign-off, an outstanding safeguarding review — Accord catches them before they happen, kindly.

2

Guides you

Every case shows its next step, explains why it matters, and takes you straight there.

3

Answers questions

When guidance needs more explanation, Ask Accord is there — plain-English answers, whenever you’re unsure.

Accord doesn’t just record work — it helps people do the work correctly.
🧒 Hand to the child →
How did today feel?
😟😕🙂😄🤩
Captured at every session — in the child’s own tap, not an adult’s summary
Across sessions😟→🙂→😀
The design principle

The child is not a field on a form.

Voice of the Child is how Accord was designed from day one. Every session records how it felt to the child, not just what happened, and that voice follows the case from first visit to final report.

At the centre of every feature: the child.
See it in action

Watch Accord at work.

Three short films: what changes when a centre moves to Accord, what it means day to day for your team, and how families’ information is kept safe.

How Accord reimagines case management1 min · From forms, inboxes and spreadsheets to one system
How Accord transforms child contact centres1 min · What it means for your team and the families you support
Security and data protection7 min · How Accord keeps families’ information safe
Safety & trust

Built for the most sensitive data there is.

A centre running on Accord is NACCC-evidenced by default — the audit trail is what the system already did, not something written up afterwards.

Parent A — the referrer

Their own journey in

  • Their own record and declarations
  • Their strengths and concerns, in their own words
  • Their safe contact details
Never visible to Parent B
🔒Two-party wall🔒
Parent B — the other parent

Heard in their own right

  • Consent asked safely, first
  • Their own answers — never filtered through the referrer
  • Their safe contact details
Never visible to Parent A
Both parents’ answers form one safeguarding picture, labelled by who said it — while each parent’s record stays structurally separated at the database level. Impartiality the centre can demonstrate, not just promise.
⚖

“Proven” needs a source

A proven safeguarding determination cannot be saved without a documented source attached. Opinion cannot quietly harden into fact.

⌁

A record that cannot be rewritten

Every significant action is logged in an append-only audit trail.

UK

UK GDPR, properly

ICO-registered, with a full data processing agreement and centre-owned data exportable at any time.

◎

Security in depth

Encryption in transit and at rest, role-based access that fails closed, Cyber Essentials certified (November 2026) — and no family data is ever used to train AI.

⚖

Court-aware by design

Hearing dates tracked against progress, reports written to court standards and records retained to sector requirements.

◇

Independent by design

Accord Solutions is separate from any child contact centre. Your data, families and service are never shared with a competitor.

The safest way to run a child contact centre is also, finally, the easiest.

Pilot-centre analysis

The time and money come back.

£42ksoftware and admin costs replaced per year
223hof administration returned each month
6→1tools replaced by one login

Figures are from the first pilot centre's before-and-after analysis. Every centre is different, and Accord will build your own numbers with you.

“
Reviewing and sending a session report used to take me the best part of an hour. Now it’s ten minutes — read, sign, sent, gone.
Coordinator, pilot centre — NACCC-accredited, North West England
Simple pricing

One subscription. Never per seat.

Every member of staff and every volunteer is included. No hidden user tiers. No penalty for growing your team.

Per centre
£149 / month

Onboarding and data migration are handled for you.

Talk to us about a pilot
Every member of staff and volunteer included
A 3.86% platform fee within parent payments
No platform fee on free or grant-funded sessions
Your data exportable at any time
Fair rates for multi-site and volunteer-run centres

Busier centres contribute a little more through usage; smaller volunteer-run centres pay less, so no centre in the network is priced out.

Built inside a working centre — not a software office.
Why Accord exists

Created with the people doing the work.

Accord was created alongside coordinators, managers and safeguarding leads in NACCC-accredited child contact centres. It manages real caseloads today, with real families.

Our goal is simple: give every centre, from the largest provider to the smallest church-hall service, tools that used to belong only to organisations with IT departments.

See referral to report in 30 minutes.

A live walkthrough using a real workflow. No slides, no obligation — just the product doing the work.

Book your demo